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Helping the difficult library patron : | new approaches to examining and resolving a long-standing and ongoing problem /

Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem / Kwasi Sarkodie-Mensah, editor. - New York : Haworth Information Press, 2002. - 303 p.

Co-published simultaneously as The reference librarian, nos. 75/76, 2002.

HKBU library

YT2025 M10

ISBN: 078901730X 0789017318 9780789017314

Subjects--Topical Terms:
Public services (Libraries)
Libraries and community.
Libraries--Public relations.
Libraries--Security measures.
Customer relations.
Conflict management.

LC Class. No.: Z711 / H483 2002

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Helping the difficult library patron : | new approaches to examining and resolving a long-standing and ongoing problem /

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