Normal view MARC view ISBD view

Strategic Customer Service | Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits /

Goodman, John A.

Strategic Customer Service Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits / John A. Goodman. - New York : AMACOM, 2009. - 256 p. : ill.

HKBU Library

ISBN: 0814413331 081441334X 9780814413333

Subjects--Topical Terms:
Customer services
Customer relations--Management

LC Class. No.: HF5415.5 / G646 S 2009

Place hold
Print
Cite
Add to your cart (remove)
Save record
BIBTEX Dublin Core MARCXML MARC (non-Unicode/MARC-8) MARC (Unicode/UTF-8) MARC (Unicode/UTF-8, Standard) MODS (XML) RIS ISBD
More searches

Search for this title in:
Other Libraries (WorldCat) Other Databases (Google Scholar) Online Stores (Bookfinder.com) Open Library (openlibrary.org)

Strategic Customer Service | Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits /

SDU Library

One World Library (OWL)