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What Customers Like About You : Adding Emotinal Value for Service Excellence and Competitive Advantage/

Freemantle, David.

What Customers Like About You : Adding Emotinal Value for Service Excellence and Competitive Advantage/ - London : Nicholas Brealey Publishing, 1998 - 304 p : ill

ISBN: 1857882016

Subjects--Topical Terms:
Service Industries.
Customer loyalty.
Customer relations.

LC Class. No.: HD5415.525 / F73 W9 1998

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What Customers Like About You : Adding Emotinal Value for Service Excellence and Competitive Advantage/

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