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Empowerment : Hr strategies for service excellence /

Lashley, Conrad.

Empowerment : Hr strategies for service excellence / Conrad Lashley - Oxford : Butterworth-Heinemann, 2001 - 300 p : ill - Hospitality, Leisure and Tourism .

ISBN: 0750652446 / 1,368.00

Subjects--Topical Terms:
Service industries--Personnel management.
Customer services--Management.
Employee empowerment.

LC Class. No.: HD9980.5 / L343 E4 2001

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