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Managing the Guest Experience in Hospitality /

Ford, Robert C.

Managing the Guest Experience in Hospitality / Ropert C. Heaton, Cherrill P. Heaton - Albany, NY : Delmar/Thomson Learning, 2000 - 432 p. : ill

ISBN: 0766814157 / 2,644.00

Subjects--Topical Terms:
Hospitality industry--Customer services

LC Class. No.: TX911.3.C8 / F699 M3 2000

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