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Service management : Strategy and leadership in service business /

Normann, Richard, 1943-

Service management : Strategy and leadership in service business / Richard Normann. - 2nd ed. - New York : John Wiley & Sons, 1991 - 185 p. : ill.

ISBN: 0471928852

Subjects--Topical Terms:
Service industries--Management.

LC Class. No.: HD9980.5 / N67 1991

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