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Service management : operations, strategy, information technology /

Fitzsimmons, James A

Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons - 7th ed - Boston : McGraw-Hill, 2011 - 541p. : ill

ISBN: 9780071289276 / 840.00

Subjects--Topical Terms:
Service industries--Management

LC Class. No.: HD9980.5 / F549 S4 2011

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