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The Essential Guide to Knowledge Management : E-Business and CRM Applications /

Tiwana, Amrit.

The Essential Guide to Knowledge Management : E-Business and CRM Applications / Amrit Tiwana - Upper Saddle River, NJ : Prentice-Hall, 2001 - 315 p : ill

ISBN: 013032005 / 2,291

Subjects--Topical Terms:
Knowledge management.
Electronic commerce.
Customer relations.

LC Class. No.: HD30.2 / T623 E8 2001

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