Introduction -- The theory of complex responsive processes : understanding organisations as patterns of interaction between people -- Understanding organizing activities as the game : the social background of leadership and management activities -- The leadership and management tools and techniques of instrumental rationality : rules and step by step procedures -- The limitations of the tools and techniques of instrumental rationality : incompatibility with expert performance -- The leadership and management techniques of disciplinary power : surveillance and normalization -- Taking the techniques of disciplinary power to the extreme : domination and coercive persuasion -- Institutions and the techniques of leadership and management : habits rules and routines -- The leadership and management "techniques" of practical judgment : reflexive inquiry, improvisation and political adroitness -- Conclusion : frequently asked questions -- Appendix reflexive inquiry : movements in my and how i find myself thinking differently as a consequence.

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