Helping the difficult library patron :  new approaches to examining and resolving a long-standing and ongoing problem / 
Kwasi Sarkodie-Mensah, editor. 
 - New York :  Haworth Information Press,  2002. 
 - 303 p. 
<br/><br/> Co-published simultaneously as The reference librarian, nos. 75/76, 2002. 
<br/><br/>HKBU library 
<br/><br/> YT2025 M10 
<br/><br/><label>ISBN: </label>078901730X 0789017318 9780789017314 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public services (Libraries)<br/>Libraries and community.<br/>Libraries--Public relations.<br/>Libraries--Security measures.<br/>Customer relations.<br/>Conflict management.
<br/><br/><label>LC Class. No.: </label>Z711  / H483 2002