01046cam a2200301 a 4500 020209s2002 nyu b 001 0 eng 078901730X 0789017318 9780789017314 SDU Z711 H483 2002 Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem / Kwasi Sarkodie-Mensah, editor. New York : Haworth Information Press, 2002. 303 p. Co-published simultaneously as The reference librarian, nos. 75/76, 2002. HKBU library YT2025 M10 Public services (Libraries) Libraries and community. Libraries Public relations. Libraries Security measures. 122860 Customer relations. Conflict management. Sarkodie-Mensah, Kwasi. 179591 Reference librarian. 179592 = C.1 SDU GBE lcc 100146 100146 0 0 lcc 0 Z0711 H483 02002 0 CGB 283877 SDU SDU GEN3 2025-10-03 2 0 Z711 H483 2002 1000383771 2025-10-03 00:00:00 C.1 2025-10-03 GBE