TY  - BOOK
AU  - Sarkodie-Mensah,Kwasi
TI  - Helping the difficult library patron: new approaches to examining and resolving a long-standing and ongoing problem 
SN  - 078901730X
AV  - Z711 H483 2002
PY  - 2002///
CY  - New York
PB  - Haworth Information Press
KW  - Public services (Libraries)
KW  - Libraries and community
KW  - Libraries
KW  - Public relations
KW  - Security measures
KW  - Customer relations
KW  - Conflict management
N1  - Co-published simultaneously as The reference librarian, nos. 75/76, 2002; HKBU library; YT2025 M10
ER  -