TY  - BOOK
AU  - Travers,Max
TI  - The new bureaucracy: quality assurance and its critics 
SN  - 9781861349286
AV  - JF1525 T758 N 2007
PY  - 2007///
CY  - Bristol
PB  - Policy
KW  - Total quality management in government
KW  - Public administration
KW  - Quality control
KW  - Organizational change
N1  - Singapore ; $a London : $b World Scientific, $c 2012; YT2025 M09
ER  -