Andersen, Bjørn. <br/><br/>
Root cause analysis :  simplified tools and techniques / 
Bjørn Andersen, Tom Fagerhaug. 
 - 2nd ed. 
 - Milwaukee, Wis. :  ASQ Quality Press,  2006. 
 - 223 p. :  ill. 
<br/><br/>HKBU library 
<br/><br/><label>ISBN: </label>9780873896924 0873896920 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Problem solving.<br/>Quality control.
<br/><br/><label>LC Class. No.: </label>HD62.15  / A544 R 2006