00625cam a22002054a 4500008004100000020001800041020001500059040000800074050002500082100002200107245009400129250001200223260004900235300001900284505001700303650003000320650002100350650002100371700002700392060420s2006    wiua     b    001 0 eng    a9780873896924  a0873896920  aSDU00aHD62.15bA544 R 20061 aAndersen, Bjørn.10aRoot cause analysis :bsimplified tools and techniques /cBjørn Andersen, Tom Fagerhaug.  a2nd ed.  aMilwaukee, Wis. :bASQ Quality Press,c2006.  a223 p. :bill.  aHKBU library00aTotal quality management. 0aProblem solving. 0aQuality control.1 aFagerhaug, Tom,d1968-