TY  - BOOK
AU  - Graham,Ben B.
TI  - Detail process charting: speaking the language of process / Ben B. Graham
SN  - 0471653942
AV  - HD38.153 G738 D 2004
PY  - 2004///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Industrial organization
KW  - Organization charts
KW  - Reengineering (Management)
KW  - Benchmarking (Management)
KW  - Organizational effectiveness
N1  - HKBU Library
ER  -