TY  - BOOK
AU  - Duening,Thomas N.
AU  - Click,Rick L.
TI  - Essentials of business process outsourcing
SN  - 9780471709879
AV  - HD2365 D852 E 2005
PY  - 2005///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - Contracting out
N1  - Includes index; HKBU Library
ER  -