Gilmore, Audrey. <br/><br/>
Services marketing and management / 
Audrey Gilmore. 
 - London ;  Thousand Oaks, Calif. :  Sage Publications,  2003. 
 - 215 p. :  ill. 
<br/><br/><label>ISBN: </label>0761941576 0761941584 9780761941576 9780761941583 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Marketing.<br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / G488 S 2003