TY  - BOOK
AU  - Gilmore,Audrey
TI  - Services marketing and management
SN  - 0761941576
AV  - HD9980.5 G488 S 2003
PY  - 2003///
CY  - London, Thousand Oaks, Calif.
PB  - Sage Publications
KW  - Service industries
KW  - Marketing
KW  - Management
ER  -