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  <titleInfo>
    <nonSort>The </nonSort>
    <title>connected customer</title>
    <subTitle>the changing nature of consumer and business markets</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Wuyts, Stefan.</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <genre authority="marc">bibliography</genre>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">nyu</placeTerm>
    </place>
    <place>
      <placeTerm type="text">New York</placeTerm>
    </place>
    <publisher>Routledge</publisher>
    <dateIssued>2010</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>353 p. : ill.</extent>
  </physicalDescription>
  <tableOfContents>Opportunities and challenges in studying customer networks / Christophe Van den Bulte -- Understanding the relational ecosystem in a connected world / Conor M. Henderson and Robert W. Palmatier -- Connectivity, control, and constraint in business markets / Stefan Wuyts -- The connected patient / Nuno Camacho, Vardit Landsman, and Stefan Stremersch -- Is Mr. Spock a good candidate for being a connected customer? : the role of emotion in decision making / Baba Shiv -- God and mammon : the influence of religiosity on brand connections / Aric Rindfleisch, Nancy Wong, and James E. Burroughs -- Brand platforms as strategic investments : leveraging customer connections to manage profitability, growth, and risk / Rajendra K. Srivastava and Thorsten Wiesel -- The shadow of other people: socialization and social comparison in marketing / Ronald Burt -- Viral marketing : what is it, and what are the components of viral success? / Ralf van der Lans and Gerrit van Bruggen -- Social connectivity, opinion leadership, and diffusion / Jacob Goldenberg, Sangman Han, and Donald R. Lehmann -- The effect of negative word-of-mouth in social networks / Andre Bonfrer.</tableOfContents>
  <tableOfContents>HKBU library</tableOfContents>
  <note type="statement of responsibility">edited by Stefan Wuyts ... [et al.].</note>
  <note type="venue">YT2025 M08</note>
  <subject authority="lcsh">
    <topic>Consumer behavior</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Branding (Marketing)</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Marketing</topic>
  </subject>
  <classification authority="lcc">HF5415.32 C743 2010</classification>
  <identifier type="isbn">9781848728370</identifier>
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    <recordCreationDate encoding="marc">091015</recordCreationDate>
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