TY  - BOOK
AU  - Raab,Gerhard
TI  - Customer relationship management : : a global perspective / 
SN  - 9780754671565
AV  - HF5415.5 C987 2008
PY  - 2008///
CY  - Burlington, VT
PB  - Gower
KW  - Customer relations
KW  - Management
N1  - HKBU Library
ER  -