Pupo, Raul  <br/><br/>
America's service meltdown :  restoring service excellence in the age of the customer / 
Raul Pupo  
 - Santa Barbara, Calif. :  Praeger/ABC-CLIO,  2010  
 - 167 p. :  ill 
<br/><br/>HKBU Library 
<br/><br/><label>ISBN: </label>9780313386022 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--United States<br/>Customer relations--United States 
<br/><br/><label>LC Class. No.: </label>HF5415.5  / P984 A 2010