Stratten, Scott. <br/><br/>
The book of business awesome :  how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do /  
Scott Stratten. 
 - Hoboken, N.J. :  John Wiley & Sons,  2012 
 - 127 p. :  ill. 
<br/><br/>HKBU Library 
<br/><br/><label>ISBN: </label>9781118315224  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Relationship marketing.<br/>Customer relations.<br/>Management
<br/><br/><label>LC Class. No.: </label>HF5415.55  / S911 B 2012