00756cam a22002054a 4500 040625s2012 njua b 001 0 eng 9781118315224 SDU HF5415.55 S911 B 2012 Stratten, Scott. 201540 The book of business awesome : how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do / Scott Stratten. Hoboken, N.J. : John Wiley & Sons, 2012 127 p. : ill. HKBU Library Relationship marketing. Customer relations. Management = C.1 SDU GBE lcc 106160 106160 0 0 lcc 0 HF541555 S911 B2012 0 CGB 277588 SDU SDU GEN3 2025-08-04 2 HF5415.55 S911 B 2012 1000365732 2025-08-04 00:00:00 C.1 2025-08-04 GBE