TY  - BOOK
AU  - Stratten,Scott
TI  - The book of business awesome: how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do / 
SN  - 9781118315224 
AV  - HF5415.55 S911 B 2012
PY  - 2012///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - Relationship marketing
KW  - Customer relations
KW  - Management
N1  - HKBU Library
ER  -