00896nam a2200241 i 4500008004100000020001500041020001500056020001800071040000800089050002600097100002900123245015700152260003300309300001900342505001700361520000700378650002200385650003600407900001500443942001300458999001900471952016400490161129s2009    nyu     ob    000 0 eng d  a0814413331  a081441334X  a9780814413333  aSDU00aHF5415.5bG646 S 20091 aGoodman, John A.915568810aStrategic Customer ServicebManaging the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits /cJohn A. Goodman.  aNew York : bAMACOM, c2009.  a256 p. :bill.0 aHKBU Library3 a   0aCustomer services 0aCustomer relationsxManagement   a = C.1 SDU  cGBE2lcc  c106166d106166  00102lcc406HF54155 G646 S2009708CGB9277597aSDUbSDUcGEN3d2025-08-05e2l0oHF5415.5 G646 S 2009p1000365756r2025-08-05 00:00:00tC.1w2025-08-05yGBE