@book{106181,
	author = {Gillis, Tamara L. and International Association of Business Communicators},
	title = {The IABC handbook of organizational communication : },
	publisher = {Jossey-Bass, },
	year = {2011.},
	series = { A joint publication of the Jossey-Bass business & management series and the International Association of Business Communicators},
	address = {San Francisco : },
	edition = { 2nd ed.}
}