How to measure customer satisfaction  / 
Nigel Hill, John Brierley, and Rob MacDougall. 
 - 2nd ed. 
 - Aldershot :   Gower,  2003. 
 - 151 p. :   ill.  
<br/><br/><label>ISBN: </label>9780566085956 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--Evaluation
<br/><br/><label>LC Class. No.: </label>HF5415.335  / H553 2003