00572nam a22001817a 4500 250806b2003 xxua|||| |||| 00| 0 eng d 9780566085956 HF5415.335 H553 2003 How to measure customer satisfaction / Nigel Hill, John Brierley, and Rob MacDougall. 2nd ed. Aldershot : Gower, 2003. 151 p. : ill. Consumer satisfaction Evaluation 201716 Brierley, John 201717 MacDougall, Rob. 201718 = C.1 SDU lcc GBE 106237 106237 0 0 lcc 0 HF5415335 H553 02003 0 CGB 277698 SDU SDU GEN3 2025-08-06 2 0 HF5415.335 H553 2003 1000365678 2025-08-06 00:00:00 C.1 2025-08-06 GBE