TY  - BOOK
AU  - Brierley,John
AU  - MacDougall,Rob
TI  - How to measure customer satisfaction
SN  - 9780566085956
AV  - HF5415.335 H553 2003
PY  - 2003///
CY  - Aldershot : 
PB  - Gower
KW  - Consumer satisfaction
KW  - Evaluation
ER  -