Kelemen, Mihaela, <br/><br/>
Managing quality :  managerial and critical perspectives / 
Mihaela Kelemen. 
 - London ;  Thousand Oaks :  SAGE Publications,  2003. 
 - 209 p. :  ill. 
<br/><br/>HKBU Library 
<br/><br/><label>ISBN: </label>0761969039 0761969047  9780761969037 9780761969044 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management--Great Britain.<br/>Total quality management--Great Britain
<br/><br/><label>LC Class. No.: </label>HD62.15  / K29 M 2003