TY  - BOOK
AU  - Kelemen,Mihaela
TI  - Managing quality: managerial and critical perspectives 
SN  - 0761969039
AV  - HD62.15 K29 M 2003
PY  - 2003///
CY  - London, Thousand Oaks
PB  - SAGE Publications
KW  - Total quality management
KW  - Great Britain
N1  - HKBU Library
ER  -