Are you being served? : new tools for measuring service delivery /
edited by Samia Amin, Jishnu Das, Markus Goldstein.
- Washington, DC : The World Bank, 2008.
- 423 p. : ill.
Introduction: why measure service delivery? -- Assessment of health facility performance: an introduction to data and measurement issues -- An introduction to methodologies for measuring service delivery in education -- Administrative data is a study of local inequality and project choice: issues of interpretation and relevance -- What may be learned from project monitoring data? lessons from a nutrition program in Madagascar -- Program impact and variation in the duration of exposure -- Tracking public money in the health sector in Mozambique: conceptual and practical challenges -- Public expenditure tracking survey in a difficult environment: the case of Chad -- Lessons from school surveys in Indonesia and Papua New Guinea -- Assessment of health and education services in the aftermath of a disaster -- Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities -- Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery. HKBU library
YT2025 M10
9780821371855 0821371851 9780821371862 082137186X
Medical care--Quality control--Measurement.--Developing countries Health facilities--Quality control--Measurement.--Developing countries Educational surveys--Developing countries. Quality assurance--Measurement.--Developing countries Data Collection--methods. Developing Countries. Health Services Research--methods. Quality Assurance, Health Care--economics. Quality Assurance, Health Care--methods.