02822cam a22003734a 4500 070518s2008 dcua b 001 0 eng 9780821371855 0821371851 9780821371862 082137186X SDU RA399 A678 2008 Are you being served? : new tools for measuring service delivery / edited by Samia Amin, Jishnu Das, Markus Goldstein. Washington, DC : The World Bank, 2008. 423 p. : ill. Introduction: why measure service delivery? -- Assessment of health facility performance: an introduction to data and measurement issues -- An introduction to methodologies for measuring service delivery in education -- Administrative data is a study of local inequality and project choice: issues of interpretation and relevance -- What may be learned from project monitoring data? lessons from a nutrition program in Madagascar -- Program impact and variation in the duration of exposure -- Tracking public money in the health sector in Mozambique: conceptual and practical challenges -- Public expenditure tracking survey in a difficult environment: the case of Chad -- Lessons from school surveys in Indonesia and Papua New Guinea -- Assessment of health and education services in the aftermath of a disaster -- Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities -- Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery. HKBU library YT2025 M10 Medical care Developing countries Quality control Measurement. 209889 Health facilities Developing countries Quality control Measurement. 209890 Educational surveys Developing countries. 209891 Quality assurance Developing countries Measurement. 209892 Data Collection methods. 114744 Developing Countries. Health Services Research methods. 69039 Quality Assurance, Health Care economics. Quality Assurance, Health Care methods. 209894 Amin, Samia, 1980- 209895 Das, Jishnu. 209896 Goldstein, Markus P., 1970- 209897 33280 = C.1 ศูนย์วิทยาศาสตร์ GBE lcc 109061 109061 0 0 lcc 0 RA0399 A678 02008 0 CGB 283678 SC SC GEN 2025-10-01 2 RA399 A678 2008 1000363935 2025-10-01 00:00:00 C.1 2025-10-01 GBE