new tools for measuring service delivery Amin, Samia 1980- Das, Jishnu. Goldstein, Markus P. 1970- text bibliography dcu Washington, DC The World Bank 2008 monographic eng

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423 p. : ill. Introduction: why measure service delivery? -- Assessment of health facility performance: an introduction to data and measurement issues -- An introduction to methodologies for measuring service delivery in education -- Administrative data is a study of local inequality and project choice: issues of interpretation and relevance -- What may be learned from project monitoring data? lessons from a nutrition program in Madagascar -- Program impact and variation in the duration of exposure -- Tracking public money in the health sector in Mozambique: conceptual and practical challenges -- Public expenditure tracking survey in a difficult environment: the case of Chad -- Lessons from school surveys in Indonesia and Papua New Guinea -- Assessment of health and education services in the aftermath of a disaster -- Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities -- Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery. HKBU library edited by Samia Amin, Jishnu Das, Markus Goldstein. YT2025 M10 Medical care Developing countries Quality control Measurement Health facilities Developing countries Quality control Measurement Educational surveys Developing countries Quality assurance Developing countries Measurement Data Collection methods Developing Countries Health Services Research methods Quality Assurance, Health Care economics Quality Assurance, Health Care methods RA399 A678 2008 9780821371855 0821371851 9780821371862 082137186X SDU 070518