Kozak, M. Destination benchmarking : concepts, practices, and operations / M. Kozak. - Cambridge, MA : CABI Pub., 2004. - 216 p. : HKBU Library ISBN: 0851997457 9780851997452 Subjects--Topical Terms: Tourism--Management.Benchmarking (Management) LC Class. No.: G155.A1 / K88 D 2004