TY  - BOOK
AU  - Miller,Glenn
TI  - Customer Service & Innovation in Libraries
T2  - The Highsmith press handbook Series
SN  - 0917846397
AV  - Z711 M54 C3 1996
PY  - 1996///
CY  - Fort Atkinson
PB  - Highsmith press
KW  - Libraries and readers
KW  - United Ststes
ER  -