@book{110491,
	author = {Flores Salgado, Elizabeth.},
	title = {The pragmatics of requests and apologies :},
	publisher = {John Benjamins Pub. Co.,},
	year = {2011.},
	series = {Pragmatics & beyond new series;},
	address = {Philadelphia :},
	note = {Thesis (Ph.D.)-Macquarie University, 2009.}
}