Hayes, Bob E. <br/><br/>
Measuring Customer Satisfaction : Survey Design, Use, and Statistical Analysis Methods / 
Bob E. Hayes 
 - 2 nd ed. 
 - Milwaukee :  American Sociey for Quality,  1998 
 - 278 p :  ill 
<br/><br/><label>ISBN: </label>087389362x 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--Statisticl methods.<br/>Questionnaires.
<br/><br/><label>LC Class. No.: </label>HF5415.335  / H39 M4 1998