00788 am a2200229 4500 vtls000015099 MTX 990114 1998 eng 00 eng 087389362x 201506301017 cat1 201311071622 VLOAD 201311071551 VLOAD 201008281207 VLOAD 200206121354 load HF5415.335 H39 M4 1998 MG010 Hayes, Bob E. 25613 Measuring Customer Satisfaction : Survey Design, Use, and Statistical Analysis Methods / Bob E. Hayes 2 nd ed. Milwaukee : American Sociey for Quality, 1998 278 p : ill Consumer satisfaction Statisticl methods. 25614 Questionnaires. 25615 GBE 11075 11075 2018-03-12 00:00:00 HF5415.335 H39 M4 1998 1000039894 1 2018-03-12 GBE 0 0 0 CGB 0 SP SP GEN 2018-03-12 0.00