TY  - BOOK
AU  - Hayes,Bob E.
TI  - Measuring Customer Satisfaction : Survey Design, Use, and Statistical Analysis Methods
SN  - 087389362x
AV  - HF5415.335 H39 M4 1998
PY  - 1998///
CY  - Milwaukee
PB  - American Sociey for Quality
KW  - Consumer satisfaction
KW  - Statisticl methods
KW  - Questionnaires
ER  -