Focazio, Martin T. The e-Factor : Building a 24/7, Customer-Centric, Electronic Business for the Internet Age / Martin T. Focazio - New York : Amacom, 2001 - 242 p : ill ISBN: 0814404898 / 1,340 Subjects--Topical Terms: Electronic commerce. LC Class. No.: HF5548.32 / F652 E3 2001