00732nam a22002298a 4500 vtls000020517 MTX 000113c1991 nyu 001 0 eng d 0138070172 201507201059 cat3 201311111447 VLOAD 201008281340 VLOAD 201008272217 VLOAD 200206121358 load HD9980.5 L911 S8 1991 MG001 MG006 MG010 Lovelock, Christopher H. 31632 Services Marketing / Christopher H. Lovelock 2nd ed Englewood Cliffs : Prentice-Hall, 1991 526 p : ill Service industries Marketing. 6105 Customer service. 6137 GBE 15499 15499 2018-03-12 00:00:00 HD9980.5 L911 S8 1991 1000046581 1 2018-03-12 GBE 0 0 0 CGB 0 SP SP GEN 2018-03-12 0.00