TY  - BOOK
AU  - Lovelock,Christopher H.
TI  - Services Marketing
SN  - 0138070172
AV  - HD9980.5 L911 S8 1991
PY  - 1991///
CY  - Englewood Cliffs
PB  - Prentice-Hall
KW  - Service industries
KW  - Marketing
KW  - Customer service
ER  -