TY  - BOOK
AU  - Kaplan,Robert S.
AU  - Norton,David P
TI  - The Balanced Scorecard : Translating Strategy into Action
SN  - 0875846513
AV  - HD56 K35 B2 1996
PY  - 1996///
CY  - Boston
PB  - Harvard Business School Press
KW  - Organizational effectiveness
KW  - Evaluation
KW  - Industrial productivity
KW  - Measurement
KW  - Strategic planning
ER  -