TY  - BOOK
AU  - Middlebrooks,Arthur
AU  - Terrill,Craig
TI  - Market Leadership Strategies for Service Companies : Creating Growth, Profits, and Customer Loyalty
SN  - 0844224413
AV  - HD9980.5 M53 M4 2000
PY  - 2000///
CY  - Chicago, Ill
PB  - NTC Business Books
KW  - Service industries
KW  - Marketing
KW  - Management
ER  -