Becker, Hal. <br/><br/>
At Your Service : Calamities, Catastrophes, and Other Curionsities of Customer Service / 
Hal Becker 
 - New York :  John Wiley & Sons,  1998 
 - 258 p. :  ill. 
<br/><br/><label>ISBN: </label>0471255424 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service.<br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / B432 A3 1998