TY  - BOOK
AU  - Becker,Hal
TI  - At Your Service : Calamities, Catastrophes, and Other Curionsities of Customer Service
SN  - 0471255424
AV  - HF5415.5 B432 A3 1998
PY  - 1998///
CY  - New York
PB  - John Wiley & Sons
KW  - Customer service
KW  - Customer relations
ER  -