Breakthrough Cuatomer Service : Best Practices of Leaders in Customer Support 

 - New York :  John Wiley & Sons,  1997 
 - 434 p. :  ill. 
<br/><br/><label>ISBN: </label>0471642320 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / B73 1997