00708nam a2200205 a 4500 vtls000023271 MTX 000714c1997 nyua 001 0 eng 0471642320 201506301023 cat1 201311111501 VLOAD 201008281438 VLOAD 201008272320 VLOAD 200206121401 load HF5415.5 B73 1997 MG010 Breakthrough Cuatomer Service : Best Practices of Leaders in Customer Support New York : John Wiley & Sons, 1997 434 p. : ill. Customer service. 6137 Brown, Stanley A, ed. 35237 GBT 17972 17972 2018-03-12 00:00:00 0 HF5415.5 B73 1997 1000102937 1 2018-03-12 GBE 0 0 0 0 BD BD GEN 2018-03-12 0.00